Through the partnership with Playvox, UJET's contact center now offers real-time agent forecasting, scheduling, and quality management through its extended suite of workforce engagement capabilities.
"UJET and Playvox share a similar vision: to empower contact center agents to be their best and deliver amazing customer experiences," said Carver Matheidas, vice president of channels at Playvox, in a statement. "With this partnership, our two companies are in an even stronger position to provide businesses with the workforce engagement management capabilities they need."
"There are tremendous synergies and efficiencies to be gained for our customers with the seamless integration of their WEM and CCaaS suites offered through this partnership," said Tom Puorro, chief business officer of UJET, in a statement. "We are excited to work with the Playvox team to help brands deliver more modern experiences for their customers and agents that yield better ROI and bottom-line results for their businesses as well."