Offering includes WebRTC and social media support delivered via pay-per-use cloud pricing.
Posted May 05, 2014
Technology merges operational metrics from Avaya ACDs to provide personalized, mobile-enabled views of contact center performance in real-time.
Posted May 01, 2014
Avaya Contact Center Select offers enterprise-class contact center capabilities built for the midsize business.
Posted May 01, 2014
Solution integrates online engagement tools for contact centers to reduce call volume and increase customer satisfaction across omnichannel environments.
Posted April 30, 2014
Technology to be used to develop cloud solution Delta ACD 2.0.
Posted April 30, 2014
Brands and enterprises can now manage their social customer service on-the-go.
Posted April 30, 2014
Single solution manages media, Web, social and interactive content on any device.
Posted April 29, 2014
New features include intraday reporting, auto-refresh dashboards and hashtag and stacked column reports.
Posted April 29, 2014
Solution allows customers to better manage labor costs while improving customer satisfaction.
Posted April 29, 2014
Solution features enhanced Lync scalability and the integration of multichannel functionality.
Posted April 29, 2014
Avaya's partner-hosted customer experience management solution for TeleTech's new cloud offer offers flexible alternative to premises-based systems.
Posted April 29, 2014
With new live video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.
Posted April 28, 2014
Solution provides financial services and healthcare companies with call analytics without compromising sensitive consumer or patient data.
Posted April 25, 2014
Solutions enable field sales and service agents to connect with customers and prospects worldwide from any location.
Posted April 24, 2014
LiveOps Voice Advantage and LiveOps Outbound Advantage helps Salesforce users deliver more engaging customer experiences and boosts profitability.
Posted April 24, 2014
Ignite leverages Verint's Impact 360 Speech Analytics suite to offer contact centers the business impact of speech analytics with maximum flexibility and no hardware or software purchase
Posted April 24, 2014
Technology helps small and mid-sized businesses develop customer experience management programs based on Net Promoter Score methodology.
Posted April 23, 2014
Additional capital will fuel growth for cloud communications provider.
Posted April 23, 2014
Agents can improve the customer experience and better upselling and cross selling.
Posted April 22, 2014
Solution introduces new agent application for back office workers and enhanced analytics.
Posted April 22, 2014
Adopting a multichannel strategy is a must to engage younger shoppers.
Posted April 16, 2014
Solution expands cloud portfolio to connect advanced interactions across the customer journey.
Posted April 16, 2014
Single solution manages media, Web, social and interactive content on any device.
Posted April 15, 2014
New platform gives businesses and developers the power to build custom communications solutions to meet unique business needs.
Posted April 15, 2014
Acquisition accelerates Zendesk's chat functionality on its customer service platform.
Posted April 10, 2014
Web Grabbers lets users set up custom pop ups for Web sites or apps.
Posted April 10, 2014
Company takes self-service up a notch with enhanced voice recognition technology.
Posted April 09, 2014
Solution integrates social monitoring and intelligence with multi-source analytics and consumer engagement.
Posted April 09, 2014
Platforms include Athena Reporting, a reporting framework, and Iris, an enhanced scripting engine.
Posted April 08, 2014
Companies offer enterprise feedback management and operational analytics.
Posted April 08, 2014
Solution is powered by data collected from 500 million customer calls.
Posted April 03, 2014
Solutions that include voice of the customer are getting significant traction in the technology market and are one of the hottest topics after CRM.
Posted April 03, 2014
Frost & Sullivan still sees growth opportunities for vendors through hosted solutions.
Posted April 01, 2014
Engaged customers are usually better advocates of brands and are more loyal and more profitable to companies.
Posted April 01, 2014
Solution allows clients to connect information across data sources such as CRM records, social media accounts and other customer profile information.
Posted April 01, 2014
Solution gives customers the ability to control and consolidate the management of customer interactions across devices and channels.
Posted March 28, 2014
Software includes new dashboard modules to provide enhanced data visualization.
Posted March 26, 2014
Aspect to integrate its existing cloud-based solutions with the LiveVox platform in the Aspect global data center and telco infrastructure.
Posted March 26, 2014
Survey finds that consumers are fundamentally unhappy with the state of customer service, especially when it comes to their mobile service interactions.
Posted March 25, 2014
Customer experience lacks measurement, accountability and dedicated resources throughout Asian-Pacific companies and multi-nationals operating in the region.
Posted March 24, 2014
Raising customer awareness about cloud migration strategies and ability to offer diverse implementation options are vital for growth.
Posted March 21, 2014
Software innovation bridges enterprise contact center capabilities with mobile applications and Web sites to facilitate customer interactions persistent across channels.
Posted March 21, 2014
Technology empowers contact center to control all aspects of the customer experience without dependency on IT.
Posted March 21, 2014
Solution also provides Customer360 views that are integrated with external news, events and CRM intelligence.
Posted March 19, 2014
Companies integrate solutions for improved customer interactions.
Posted March 19, 2014
Pure cloud suite fully automates two-way omnichannel interactions.
Posted March 18, 2014
New release integrates with telephony solutions including Avaya, Cisco, and Asterisk.
Posted March 18, 2014
Americans are also twice as likely to choose social media as the most effective way of resolving a problem.
Posted March 17, 2014
Key verticals driving demand include telcos, financial and insurance.
Posted March 14, 2014
Solution offers easier remote agent deployments.
Posted March 13, 2014