Pandera Systems, an enterprise analytics and decision automation technology provider, and Clarabridge, a provider of customer experience management (CEM) solutions, announced a partnership to deliver better decision-making with customer experience management (CEM).
Clarabridge offers a customer intelligence platform that transforms customer feedback into actionable intelligence for hundreds of top brands worldwide. As a multichannel, multi-departmental CEM solution, the Clarabridge platform analyzes huge volumes of data in any format and detects patterns in customer sentiment. Pandera designs and develops advanced analytical solutions to solve complex business challenges and enable organizational decision management.
"Pandera's ability to deliver and integrate analytical business solutions with Clarabridge's customer experience management solutions will enable clients to have a measureable impact on customer interactions that define competitive markets," said Greg Arndall, senior director of strategy and growth, Pandera Systems, in a statement.
The partnership between Pandera and Clarabridge opens a new chapter in organizational decisioning tools that allow users to explore and leverage structured and unstructured data assets with analytical algorithms. The goal is to identify patterns, distinguishing factors and elements of client interactions that allow business leaders to focus on solutions for refining the customer experience.
"Our partnership with Pandera Systems empowers enterprises with the tools, analytics insights and support essential to make their customer data more understandable and intuitive," said Pete Plotas, senior director of global partners, Clarabridge, in a statement. "We're pleased to offer our customers a new way to maximize the value of their data by making decisions that drive competitive advantage."