Ifeelgoods, a digital rewards delivery platform, announced the launch of its integration with cloud-based customer service software Zendesk. The Ifeelgoods Gifting App will be available for download on Zendesk’s marketplace immediately. Built for Zendesk and backed by Ifeelgoods’ seamless digital gifting technology, the app enables customer support teams to instantly send a digital gift to end consumers, as compensation, or as a simple thank-you in order to improve satisfaction scores.
“Our goal with this Zendesk integration is to provide brands with a seamless tool to increase retention by delighting their customers,” said Michael Amar, CEO, Ifeelgoods, in a statement. “By proactively addressing a consumer’s request with a digital gift they like, our clients gain formidable advocates that will tell their friends about their experience and come back for more business.”
The wide range of gift types (including music, movies, magazines, gift cards and more) and denominations in Ifeelgoods’ catalog (100,000-plus items from $1 to $1,000) provides maximal flexibility to cover any possible customer support ticket: shipping delays, bug reports, feedback etc. All gifts are 100 percent digital as they are directly integrated in the conversation with the support agent. The app is directly available in Zendesk tickets and is easy to use: agents select a gift, customize the message and press send. End-consumers can then immediately redeem and use their reward. Ifeelgoods’ technology tracks whether the gift was claimed by the end-consumer, thereby enabling brands to pay only for the gifts redeemed.
“As most of Make Me Reach clients are recurring customers, building stronger relationships and ensuring satisfaction is crucial”, said Pierre Franc¸ois Chiron, CEO, Make Me Reach, said in a statement. “The Ifeelgoods Gifting App has enabled us to boost our satisfaction scores by eight points, in a cost-efficient way and without any integration.”