Acqueon Partners with Umojo to Provide Cloud-Based Lync Contact Center

Acqueon Technologies, a provider of customer collaboration solutions, has partnered with Umojo to provide customers with a cloud-based, Lync-native contact center solution. Umojo, a voice provider for Office 365, offers customers full PBX replacement functionality for Lync, and now with the implementation of Acqueon’s AiQ contact center, Umojo will offer CCaaS to Office 365 customers.

Businesses are looking to leverage agile, flexible and scalable communication deployment models. From a cost perspective, an increasing amount of SMB and enterprise customers are avoiding large CAPEX investments in favor of more manageable and agile OPEX pricing models. The Acqueon-Umojo contact center offering provides a service-based solution on a per user basis to meet these growing trends.

“Umojo is excited to expand its current voice service to Office 365 customers by delivering full contact center capabilities through our Voice 365 Platform,” said Rick Neubauer, founder and CEO of Umojo, in a statement. “As a full PBX replacement voice service focused on Office 365 it is critical to work with trusted partners like Acqueon to provide customers with the best possible business solutions and support.”

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The new products aim to improve experiences for customers and contact center agents alike.

Posted November 01, 2018