8x8 Offers Virtual Contact Center Solutions to Australian Market



8x8, a provider of cloud-based unified communications and contact center solutions, has expanded its global cloud communications network in the Asia Pacific region to support the needs of enterprises with multinational operations.

“Building a network that delivers a consistently high quality of service and user experience across the globe is a key initiative for 8x8 and one of the many ways we are committed to supporting our enterprise customers,” said 8x8 CEO Vik Verma, in a statement. “With more and more U.S.-based companies expanding their operations internationally to broaden their markets and better serve their customers, having a reliable and secure global cloud communications network that can quickly scale to accommodate growth is of paramount importance.”

The company has partnered with EntrustICT, a Victoria, Australian provider of wholesale communications technologies to system integrators and service providers, to offer its virtual office and virtual contact center solutions to the Australian market.

Additionally, 8x8 has teamed up with Equinix to establish a point of presence in its SY3 facility in Sydney, Australia. SY3 is the most densely connected data center in Australia, with access to Equinix's network dense ecosystem of more than 975 network providers globally, 120 of which are based in Australia. This includes a direct link to the Southern Cross Cable Network (SCCN) and PIPE Pacific Cable (PPC-1), the only location where access to the two largest peering points is available.

"We welcome 8x8 to our SY3 Sydney data center,” said Jeremy Deutsch, managing director, Equinix Australia, in a statement. “8x8 adds an industry leading cloud-based unified communications and contact center solution to our portfolio of cloud services. With our data center’s proximity to the largest collection of international and regional networks in Australia and trans-oceanic cable stations, 8x8's Asia Pacific customers are ensured the highest quality communications services."

With the opening of this latest facility in Sydney, 8x8 now maintains eight data center operations in five regions of the world--- U.S. Canada, U.K., Hong Kong and Australia.

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8x8, a provider of cloud-based enterprise communications services, has added to its Virtual Contact Center (VCC) solution with new features that integrate quality management, customer journey analytics, and a prebuilt CRM integration tool that allows contact center managers to configure and tailor the agent and customer experience. The new VCC capabilities will be available in June.

Posted March 08, 2016