TCN Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, announced a partnership with CarrierSales, a telecom master agency with hundreds of sales partners around the country. Under the agreement, CarrierSales will promote TCN’s cloud-based contact center suite, Platform 3.0, to its agent network of VARs, MSPs, systems integrators, telecom resellers, and hardware vendors.
As a carrier-neutral master agency, CarrierSales provides a variety of telecommunications solutions including high-speed Internet, SIP, and other cloud-based services. The partnership with TCN will help strengthen CarrierSales’ hosted contact center offerings to its sales partners and create a competitive advantage by leveraging Platform 3.0’s cloud-based delivery model with consumption-based pricing. In addition, the partners can generate sales opportunities by utilizing Platform 3.0’s API tools that allow seamless integration to all existing CRM platforms, including Salesforce, SugarCRM, QuickBooks, and Microsoft Dynamics.
TCN Platform 3.0 is a cost-effective, advanced cloud-based contact center suite that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. It provides industry-leading features such as predictive dialer, IVR, call recording, and business analytics. Its “always on” cloud-based delivery model gives end-users the ability to quickly and easily scale and adjust to evolving business needs.
“As a leader in the advanced contact center space, we were looking to further develop our carrier portfolio,” said Josh Lupresto, director of sales engineering, CarrierSales, in a statement. “We’re thrilled to be able to leverage TCN’s unique pay-as-you-go model to distinguish CarrierSales as the elite master agency and offer it to our partners looking to sell contact center solutions.”