Users can control several system functions right through their headsets.
Posted January 25, 2017
New VoIP software integrates with CRM, ERP, and social media platforms to provide business and caller intelligence.
Posted January 25, 2017
Innovations relate to seamless communications across global enterprises and user experience for networked contact centers.
Posted January 24, 2017
Servion has updated its contact center-as-a-service platform with advanced reporting and predictive analytics.
Posted January 23, 2017
Auto Dialer automatically connects call center agents with prospects and customers in need of service.
Posted January 20, 2017
New feature helps contact center leaders better manage their service level agreements.
Posted January 19, 2017
The Noble Composer 11 upgrade offers increased agent flexibility and efficiency.
Posted January 19, 2017
The Zappix Visual IVR offering helps users build an integrated cloud IVR and Visual IVR experience with Twilio IVR integration.
Posted January 19, 2017
The contact center recording solution has been certified to support Microsoft's unified communications platform.
Posted January 18, 2017
A comprehensive industry solution lets retail banks collect and act on customer feedback. (Featured on SpeechTechMag.com.)
Posted January 17, 2017
New integration enables call centers and marketing departments to share valuable insights.
Posted January 17, 2017
The GeoFluent translation tool is now integrated with Salesforce.com's Service Cloud and Live Agent.
Posted January 16, 2017
Through the partnership, Vocantas IVR solutions are available to utilities.
Posted January 11, 2017
AskMe lets consumers and employees complete mobile surveys with or without an Internet connection.
Posted January 10, 2017
VHT's ntegration with Genesys' suite of solutions lets customers request a call back when the contact center is busy.
Posted January 10, 2017
net2phone's PicuP cloud-based phone service will leverage LiveNinja's messaging and live chat for SMBs.
Posted January 05, 2017
Verint Mobile Work View extends contact center employee engagement on mobile devices.
Posted January 04, 2017
Grand View Research expects the speech analytics market to grow by double digits over the next nine years.
Posted January 04, 2017
The home service business management software provider increases customer communications with field service techniocians.
Posted January 04, 2017
Conduent launches as a separate company for customer service and contact center outsourcing.
Posted January 04, 2017
Avtex joins the Genesys value-added reseller network for the Genesys Customer Experience Platform
Posted January 03, 2017
MarketsandMarkets predicts 21.1% compound annual growth for customer experience management solutions through the next five years.
Posted December 20, 2016
The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem.
Posted December 20, 2016
Olark and Front users can now attach customer conversations to customer records.
Posted December 19, 2016
Noble has enhanced its web-based contact center manager toolset with greater mobile flexibility and increased reporting.
Posted December 15, 2016
Nina ID 2.0 brings multifactor biometrics security to Nuance's virtual assistant for customer service.
Posted December 14, 2016
A cloud-based deployment model extends callback technology across voice, digital, and mobile channels.
Posted December 13, 2016
The data leakage prevention solution protects information managed in the contact center.
Posted December 12, 2016
Parlance's speech-driven call handling solution is certified for interoperability with Mitel MiVoice Business.
Posted December 08, 2016
Proliferation of the technology by large companies to resolve customer issues is one of the driving factors for strong growth.
Posted December 08, 2016
Partnership blends Five9's cloud contact center platform with Zendesk Support.
Posted December 08, 2016
VocalZoom's VoiceMatch-in-Sensor technology converts speakers' facial skin vibrations into unique, noise-free voiceprints. (Featured on SpeechTechMag.com.)
Posted December 07, 2016
StarLeaf technology has been integrated with ShoreTel Connect CLOUD, enabling users to initiate video conferences in one click.
Posted December 07, 2016
ReadyTalk Hosted Voice is a cloud-based unified communications platform powered by BroadSoft technology.
Posted December 07, 2016
Conversocial CROWDS enables businesses to integrate brand ambassadors into wider customer service efforts through peer-to-peer resolution,
Posted December 07, 2016
Peak UpTime is offering TelStrat's Engage WFO SaaS call recording and workforce optimization solutions through its Peak Elevate Cloud Managed Services.
Posted December 07, 2016
Anywhere365 and AudioCodes have teamed up to offer full contact center capabilities on CloudBond 365.
Posted December 06, 2016
Desk.com users can now provide multilingual customer support.
Posted November 30, 2016
UCedge now includes call recorder integration, softphone trial license, group instant messaging, and more.
Posted November 30, 2016
Genesys will resell AudioCodes voice infrastructure, support and services as part of Genesys Customer Experience Platform deployments
Posted November 30, 2016
The master agency will offer its clients Interactive Intelligence's PureCloud Engage contact center software. (Featured on DestinationCRM.com.)
Posted November 29, 2016
VirtualPBX is letting Dash VoIP phone system users try inbound call recording during a beta program through early 2017.
Posted November 22, 2016
The new retail-specific Zappix Visual IVR offering enhances retailers' voice IVR.
Posted November 18, 2016
The Kustomer platform unifies customer data in one support platform.
Posted November 17, 2016
The acquisition of OpinionLab strengthens Verint's voice of the customer and enterprise feedback management solutions portfolio.
Posted November 16, 2016
Together 8x8 and Telarus will bring enterprise-grade cloud communications to customers worldwide.
Posted November 16, 2016
Confirmit Fast Track is a voice of the customer solution that can be combined with other business systems.
Posted November 16, 2016
The NICE Uptivity offering is geared specifically for the SMB market, providing an integrated suite of next-generation WFO solutions with critical contact center functions.
Posted November 16, 2016
BroadSoft CC-One cloud contact center solution integrates with unified communications and team collaboration applications.
Posted November 15, 2016
The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes.
Posted November 15, 2016