Enacomm and Advantel Partner on Conversational Banking and Next-Generation IVR



Enacomm, a provider of intelligent interactions and customer authentication technologies for banks, credit unions, and credit card companies, has teamed up with Advantel, a provider of voice and data solutions. Through the partnership, Advantel will make available to financial institutions both VPA (Virtual Personal Assistant) banking and the Enacomm Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.

"Advantel's team of experts designs, implements, and maintains powerful converged solutions for businesses worldwide," said Enacomm CEO Michael Boukadakis in a statement. "Enacomm is proud that our next-generation customer self-service technologies are now part of Advantel's arsenal. We're confident that making AI and phone banking available to financial institutions will help open additional doors with Advantel's current and prospective customers."

Harnessing artificial intelligence, VPA is Enacomm's solution for financial institutions' self-service users that works with popular virtual personal assistants, such as Amazon Alexa and Google Home. Using Enacomm's hosted systems, a properly authenticated user can confidently conduct secure bank transactions and gain virtually full access to their financial accounts by voice.

The Enacomm Financial Suite provides a range of software tools, from voice biometrics to customer relationship management (CRM), as well as added levels of security. Enacomm's data-driven IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to provide fast, superior self-service.

"Enacomm's AI-assisted banking and intelligent IVR are best-in-class and complement the technologies that already play key roles in the solutions we develop for our customers," said Mark Ritchie, president of Advantel, in a statement. "We're excited to bring these products to market. AI and machine learning are the future of customer self-service."