Empirix, a provider of end-to-end network and application performance visibility, has earned Avaya DevConnect certification for its IT service management (ITSM) platform, OneSight, to monitor the Avaya Aura platform.
Empirix OneSight serves as the key service-level and problem management engine for contact center operations and IT service management professionals. The latest release of the solution features automated Avaya Aura profiles for key service-level metrics with out-of-the-box deployment capabilities. Users can establish service-level objectives with pre-existing profiles.
"As companies push technologies to the cloud, OneSight serves an important role in managing service levels and providing visibility into hosted providers' operations," said Erik Delorey, head of product management at Empirix, in a statement. "This Avaya DevConnect certification ensures that a company's communication link to its customers is available and operating efficiently, regardless of where the Avaya system is located."