Lightico Joins NICE inContact DEVone Program



Lightico has begun providing its Sales Impact Platform, a real-time mobile collaboration application, on NICE inContact's CXexchange. Lightico provides digital contracting and identity verification for companies using NICE inContact's CXone by allowing phone agents to add in-call tools like real-time finger-eSigning, media sharing, instant identification collection, smart document creation/completion, and PCI-compliant payment collection.

"Lightico is excited for this partnership with NICE inContact and being part of CXexchange," said Zviki Ben Ishay, Lightico's CEO and co-founder, in a statement. "Our technology helps customers efficiently and effectively sell an increasingly hard-to-reach user base that has gone mobile. And now, we are thrilled to be integrated with CXone."

NICE inContact CXone combines omnichannel routing, workforce optimization, analytics, automation, and artificial intelligence all on an open cloud foundation.

"With CXone as a unified cloud platform, contact centers can innovate and customize the customer experience using applications and extensions from our partners," said Paul Jarman, CEO of NICE inContact, in a statement. "Offering Lightico's mobile tools like eSignatures gives companies more ways to differentiate the all-important moments during sales transactions with their customers. We welcome Lightico as part of the CXexchange marketplace."