Teleperformance Expands in Europe



Contact center outsourcing and customer experience management services provider Teleperformance is expanding its European operations into Kosovo.

Located in Pristina, the Teleperformance site operates more than 400 workstations, with more than 600 anticipated by year-end.

"The unique demographics in Kosovo make it a prime location in Europe from which we can provide cost-efficient solutions to clients that serve German-speaking customers," said Yannis Tourcomanis, CEMEA president at Teleperformance Group, in a statement. "The employee pool in Pristina will continue to be exceptional as the region is home to many German natives and university students. We are eager to recruit and grow our employee base with skilled and enthusiastic individuals from the area."

In addition to Kosovo, other Teleperformance facility openings this year include Greece, Turkey, and Russia.

"Kosovo is a strategic location that allows us to expand our offerings within a growing European market segment. The demand for our services continues to rise, and we are very pleased to welcome all of our great new Kosovo-based teammates to our Teleperformance family," said Daniel Julien, chairman and global CEO of Teleperformance Group, in a statement.