SpiceCSM has made its Engagement Suite and Automation Suite products available on the AWS Marketplace, allowing customers to order and provision these application suites with their Amazon Web Services accounts.
SpiceCSM provides a low-code, visual integration and development environment for creating complex processes with a unified interface for contact center agents. All products within the suite come with out-of-the-box integration with Amazon Connect that can be enabled through the SpiceCSM Quickstart. Using SpiceCSM's specialized pre-built AWS Lambda function, data can seamlessly transfer between Amazon Connect and SpiceCSM. Additionally, integration capabilities with Amazon Connect allow users to write their own AWS Lambda functions for other AWS services, including Amazon Simple Storage Service (Amazon S3). Any data imported to Amazon Connect can then be passed to SpiceCSM.
"We know that when our customers get their hands on the SpiceCSM platform and begin to build their Customer Engagement Hub, they can quickly transform their businesses in ways they never thought possible," said SpiceCSM CEO Mike Ryan in a statement. "With our offering on AWS Marketplace, it's never been easier for disruptors to get started on our platform and build with their own SpiceCSM instance in under a minute."
With SpiceCSM and Amazon Connect, contact center managers have a complete telephony, customer management, and business process solution to create their own Unified Customer Engagement Hub. Using SpiceCSM, customer experience leaders can also incorporate AWS offerings, such as Amazon Lex, to enable virtual agent and artificial intelligence capabilities.