Alorica, a provider of customer engagement solutions, has opened a site in Tianjin, China, and plans to open a new site in Sendai City, Japan in January, reflecting a company commitment to grow its global delivery network in key international locations, increase and diversify language flexibility, and provide in-country solutions to multinational brands expanding into new markets.
"Alorica is a valued partner to many of the world's most respected brands who look to us as their global provider of insanely great customer experiences," said Alorica CEO and Chairman Andy Lee in a statement. "Our plan next year is to continue our global expansion strategically into vital international markets. This will enable us to offer clients a follow-the-sun strategy supported by many languages that fully leverages our global reach and scale. We look forward to our continued expansion and international growth next year."
The operations in Tianjin encompasses a 49,000-square-foot center that employs 200 full-time customer engagement experts who provide technical support in Mandarin on behalf of a multinational client. Alorica first expanded into China in May 2016 with the launch of its center in Dalian. Alorica plans to open a 55,000-square foot customer engagement center in Sendai City, Japan, in January with 200 technology experts fluent in Japanese.