Numonix has enhanced the integration of its Recite interaction recording solution With Toshiba's IPedge, VIPedge and Strata CIX solutions.
Posted March 30, 2016
Q-Suite 5.12 call center ACD software offers improved support for managing services on servers.
Posted March 30, 2016
ShoreTel's new Microsoft plug-in lets users access telephony functions right within Skype for Business.
Posted March 29, 2016
Desk 360 offers SMBs a collection of tools for greater customer insights and context.
Posted March 24, 2016
Upgraded IPedge application includes capabilities for users to generate call activity reports.
Posted March 23, 2016
MiaRec recording announcement is available as part of MiaRec call recording for the Cisco Unified Communication platform for both inbound and outbound calls.
Posted March 23, 2016
The filing will reduce the company's debt by about $320 million.
Posted March 22, 2016
Assure: Daily System Check is an automated call recording compliance verification tool for financial services firms.
Posted March 21, 2016
Partners can bundle new cloud-based contact center services from Five9 with PBX
Posted March 17, 2016
The Basic Voice offering lets companies of any size offer phone support.
Posted March 16, 2016
IOVOX's affiliate program increases revenue opportunities for channel partners selling communication services.
Posted March 16, 2016
Medallia Text Analytics uses machine learning to extract meaning from customer feedback.
Posted March 16, 2016
B-next has added Verint Speech Analytics to its CMC:Suite solution for financial services firms.
Posted March 16, 2016
A new subscription-based cloud delivery model maintains all of CX-E's premises-based features. (Featured on SpeechTechMag.com.)
Posted March 14, 2016
Social customer service platform providers partner on a solution that combines online forums with peer-to-peer resolution across social channels. (Featured on DestinationCRM.com.)
Posted March 14, 2016
ViA 3400 offers an advanced analytics and management tool for measuring the performance of telephone customer self-service.
Posted March 10, 2016
VoiceTrends provides robust and comprehensive data for analyzing and improving voice applications.
Posted March 09, 2016
Verizon's Unified Customer Experience will enable companies to connect with customers via Web chat, phone, mobile, or email.
Posted March 08, 2016
Bundles are delivered as unified communications as a service for contact center as a service.
Posted March 08, 2016
Fonolo received two U.S. patents and one Canadian patent on key aspects of contact center queuing and IVR technology.
Posted March 08, 2016
General Dynamics' CXP is a contact center platform based on Genesys technology. (Featured on
DestinationCRM.com
Posted March 04, 2016
Interactive Intelligence's PureCloud Engage is now available on the Salesforce.com AppExchange.
Posted March 04, 2016
The merger expands IVR Technology Group's access to VoiceXML and CCXML platforms.
Posted March 02, 2016
MiaRec lets users record interactions through Micrososft's Skype for Business unified communications platform.
Posted March 02, 2016
Advanced analytics solution provides a faster, easier way to gain insights around customer experience. (Featured on SpeechTechMag.com.)
Posted March 01, 2016
Amazon Web Services (AWS) has named Interactive Intelligence Group, a provider of cloud services for customer engagement, collaboration, and communications, as an Advanced Technology Partner in the AWS Partner Network (APN).
Posted March 01, 2016
Indosoft Q-Suite 5.11 is more responsive, faster, and more efficient.
Posted February 29, 2016
Noble Inbound 100 is a complete inbound contact center solution.
Posted February 26, 2016
Broadview's OfficeSuite Connector is now available on the Salesforce.com App Exchange.
Posted February 25, 2016
Hotline offers in-app messaging, rich campaigns, and FAQs for mobile apps.
Posted February 25, 2016
Metaphor SecurePay blocks customer payment information from agents in the contact center.
Posted February 24, 2016
The partnership is expected to generate deeper insights into omnichannel customer behavior.
Posted February 24, 2016
TouchSMS enables live chat and other personalized engagements within native mobile text messaging.
Posted February 24, 2016
Directly's certified experts enables companies to send a high volume of customer questions to their expert users for fast resolution.
Posted February 24, 2016
OnVision uses omnichannel and cross-channel analytics to analyze data and present a universal view of customer experience.
Posted February 23, 2016
Acquisition will enable customer support agents to collaborate on videos, images, presentations, and documents with customers and colleagues.
Posted February 23, 2016
CafeX Supervisor Assist is a live, real-time, multimedia virtual coaching solution for contact centers.
Posted February 22, 2016
InGenius Connector Enterprise 4.0 now provides telephony support in Salesforce.com Omni-Channel.
Posted February 16, 2016
New user interface is backed by advanced scorecards, gamification, coaching, and e-learning.
Posted February 16, 2016
An improved user experience is the center of Noble Systems' upgraded mobile contact center management tool.
Posted February 11, 2016
Improved visual developer tools enable faster, easier self-service application development.
Posted February 11, 2016
Transera's omnichannel contact center software and advanced analytics position BroadSoft to capitalize on the multibillion-dollar contact center market.
Posted February 10, 2016
Stella Connect offers a new way for consumers to provide feedback about their customer service experiences.
Posted February 10, 2016
Humach Connect is a plug-and-play solution for instant, intelligent customer assistance.
Posted February 10, 2016
Program aims to deliver solutions that empower organizations to provide better customer service via SMS.
Posted February 10, 2016
In the Convergys IVP 9.0 release, IVR Anywhere brings visual mode to mobile users. (Featured on SpeechTechMag.com.)
Posted February 09, 2016
The partnership aims to deliver speech analysis speech-to-text solutions to small and medium-size businesses. (Featured on DestinationCRM.com.)
Posted February 09, 2016
NICE's latest VOC solution maps emotional expression to observed behaviors
Posted February 08, 2016
Helpshift's in-app software development kit now integrates with the Salesforce.com Service Cloud, giving joint customers access to mobile-first support tools, such as In-App Chat, Searchable FAQs, In-App Campaigns, and In-App Surveys.
Posted February 03, 2016
The VCC Pay solution passes the PCI Data Security Standard.
Posted February 02, 2016