AnswerDash has joined the NICE inContact DEVone developer program and has artificial intelligence powered self-service support products available on CXexchange marketplace for products that integrate with the NICE inContact CXone cloud customer experience platform.
NICE inContact CXone combines omnichannel routing, workforce optimization, analytics, automation, and artificial intelligence (AI), all on an open cloud foundation.
AnswerDash Connector for NICE inContact CXone provides AI-powered self-service support for web, mobile, and chatbots in a floating help tab, or AnswerBot for Facebook Messenger. AnswerDash extends CXone Omnichannel Routing with new chatbot functionality for a frictionless self-service user experience, and thereby reducing support tickets and increasing sales conversions.
NICE inContact customers will benefit from the AnswerDash Connector by enabling the following:
- Predictive, point-and-click self-service user experience on inContact customer websites;
- Cost savings by reducing support tickets by an estimated 30 percent to 50 percent; and
- Sales improvements by an estimated 10 percent to 30 percent increase in lead and trial conversions.
"AnswerDash is excited for this partnership with NICE inContact and being part of CXexchange," said Don Davidge, vice president of sales and marketing at AnswerDash, in a statement. "Our technology helps customers leverage the power of AI to deliver contextual and personalized self-service support and is now integrated with CXone."
DEVone offers partners broad tools and resources to enable them to create new applications on CXone, including more than 250 available APIs, extensive documentation and support, and access to an online developer community. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their CXone-based applications.
"We are pleased to provide more options for artificial intelligence with AnswerDash’s new chatbot capability now available in CXexchange marketplace," said Paul Jarman, CEO of inContact, in a statement. "Companies looking to transform customer experience with new self-service technology can access revolutionary new products and easily implement them in their contact center operations with CXone."