IPsoft Receives Patent for Amelia Virtual Agent

IPsoft has been granted a U.S. patent related to its Amelia virtual cognitive agent platform.

The patent, US 9,667,786, was awarded to IPsoft founder and CEO Chetan Dube and is titled "Distributed Coordinated System and Process Which Transforms Data into Useful Information to Help a User with Resolving Issues."

"We are glad to see Amelia 3.0 being recognized as the vanguard of cognitive evolution," Dube said in a statement. "Over the next few years, we intend to drive innovation to such an extent that companies will be able to select pre-trained digital employees for their specific verticals and realize value in less than 30 days. We are thankful that our R&D team has an unrelenting commitment to push the boundaries of cognitive innovation."

Through proprietary advances in deep neural networks and natural language processing and data analytics, Amelia can connect conversations to data and processes to complete routine as well as higher complexity business tasks.

Amelia technology is now being deployed at more than 50 companies across a wide range of industries, including banking, insurance, healthcare, telecommunications, leisure and government. Her roles span many different functions from customer service and advisor support to IT service desk and procurement.