SpiceCSM Joins NICE inContact DEVone Ecosystem

SpiceCSM has joined the NICE inContact DEVone development program and has products available on CXexchange, a customer experience technology ecosystem offering products that integrate with the NICE inContact CXone customer experience platform.

SpiceCSM enables customers to create a Customer Engagement Hub that further extends the CXone platform by integrating existing systems and data sources into a unified interface for agents with automated and guided workflows.

NICE inContact CXone combines omnichannel routing, workforce optimization, analytics, automation, and artificial intelligence on an open cloud foundation.

NICE inContact customers will benefit from SpiceCSM through the following:

  • Integrating any system or data source through existing infrastructure.
  • Providing a single interface for contact center resources to manage multiple customers, systems, and communication channels.
  • Building workflows that can be completely automated or followed by contact center agents and customers alike, with no coding required.

"SpiceCSM is excited about partnering with NICE inContact to enable customers to easily create a complete Unified Customer Engagement Hub that further extends the CXone platform," said Mike Ryan, CEO of SpiceCSM, in a statement. "We make possible a modern, application-focused approach leveraging existing systems and data sources now available on CXexchange. This provides powerful, automated and guided workflows that are often built and refined by internal citizen architects and business users who immediately transform the enterprise."

"Contact center operations vary so vastly company to company, and CXone customers can leverage our Open Cloud Foundation to customize the system for their contact center operations. The platform includes DEVone with extensive developer resources and CXexchange with the most extensive ecosystem of any cloud provider. We welcome SpiceCSM as part of the CXexchange marketplace," said Paul Jarman, CEO of inContact, in a statement.