Voxbone Partners with CallMiner


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Voxbone recently launched a Speech Analytic service supported by CallMiner Eureka. The solution pairs Eureka's insights with Voxbone's cloud-based voice communications and recording infrastructure to help users improve agent performance through actionable call analytics.

CallMiner Eureka offers speech recognition in more than 30 languages and dialects. It gives businesses greater visibility into voice interactions and can measure for resolution times, beneficial sales behaviors, and quality assurance. Supported by Voxbone's cloud-based communications services and recording capabilities, Speech Analytics is designed to support international businesses and call centers with transcriptions, tracking, and insights.

"We are thrilled that Voxbone's customers will have access to CallMiner Eureka to help boost sales, streamline resolution times, and generally increase visibility for their voice-based processes," said CallMiner Vice President of Global Business Tom Wendt in a statement. "The customer engagement and agent performance metrics that Speech Analytics can offer Voxbone customers are not only of major value, but they're also easy to access without the need for extra equipment or dedicated staff."

"In working with CallMiner Eureka, Voxbone is giving its customers an opportunity to benefit from better visibility into and understanding of the voice interactions that are vitally important to a business, yet not so easy to extract," said Shachar Radin-Shomrat, Voxbone's chief operations officer, in a statement. "Speech Analytics not only makes the process simpler, it also makes it more cost-effective, as calls and recordings take place in the cloud rather than through expensive on-premises hardware. This is an opportunity to transform voice interactions for the better, and we're thrilled to offer this service our customers."