Vidyo Joins NICE inContact DEVone Developer Program

Vidyo has joined the NICE-inContact DEVone development program and now offers its products on CXexchange marketplace, an ecosystem of products designed to integrate with the NICE inContact CXonecloud customer experience platform.

Vidyo provides seamless, real-time embedded video technology that extends CXone's customer engagement abilities with enriched, face-to-face communications. Vidyo helps contact center agents establish face-to-face relationships without having to leave their existing workflows.

NICE inContact customers will benefit from VidyoEngage, an application for real-time video communications, by enabling the following:

  • A seamless video channel that can be launched directly from the NICE inContact environment;
  • Face-to-face interactions on any mobile device;
  • The ability to transfer or add a subject via video to any call; and
  • Document sharing capability.

"The ability to route an interaction directly to video or escalate to video as a situation demands right from the customer experience desktop [while] retaining the context of the interaction is the essence of omnichannel," said Eran Westman, CEO of Vidyo, in a statement. "Vidyo is excited for this partnership with NICE inContact and to become part of CXexchange. Our platform seamlessly integrates with CXone to help customers around the world simply maintain the human touch in their digital transformation."

"With DEVone, partners like Vidyo can integrate new service options with the CXone platform and then make them available to NICE inContact customers through the CXexchange marketplace. Organizations looking for advanced ways to engage with customers can use CXone to transform the services they provide and to stay competitive by responding faster to ever-changing consumer expectations. We welcome Vidyo as part of the CXexchange marketplace," said Paul Jarman, CEO of NICE inContact, in a statement.

NICE inContact CXone combines omnichannel routing, workforce optimization, analytics, automation, and artificial intelligence—all on an open cloud foundation. NICE inContact DEVone offers broad tools and resources to enable partners to create new applications for CXone with an online developer community and more than 250 APIs as well as extensive documentation and support.