Launches Unlimited, a Free Support System, a provider of customer support tools, has made its suite of CRM products, called Unlimited, completely free, regardless of the number of agents, tickets, or customer conversations. Unlimited includes all the industry-standard customer support features and channels, from ticketing queues to knowledge bases to event data, across messaging, chat, and email. Unlimited includes the following features, completely free:

  • Support CRM platform;
  • Inbox and queue management;
  • Multichannel communication;
  • Unlimited agent seats;
  • User segmentation;
  • Customer Chronicle; and
  • Advanced dashboard and ticket statistics.'s CRM platform leverages deep learning to develop AI solutions and automated chat responses unique to each customer, based on their product, messaging, documentation, and support workflows. Once the AI engine has learned to mimic the best agent responses, the agent can turn on Co-Pilot mode. Co-Pilot mode suggests the appropriate response to customer questions based on previous interactions, support ticket resolutions, company knowledge bases, FAQs, and data from app events. Agents can then accept suggestions and respond to customers with OneClickResponse technology. As the system and agents grow more confident, they can switch to Auto-Pilot mode. Auto-Pilot handles up to 80 percent of routine questions automatically and independently. If a problem cannot be confidently solved, the ticket will be automatically escalated to a human agent.

As customers transition from Unlimited's manual support to the more automated Co-Pilot and Auto-Pilot modes, they will be charged just $1 per agent-approved, AI-enhanced conversation.