LumenVox, a provider of speech and authentication solutions, is partnering with CCT Solutions, a provider of unified communications and contact center solutions. CCT Solutions will integrate LumenVox's solutions into its customer projects and market LumenVox as a featured solution partner.
CCT Solutions specializes in contact center and automation developments, featuring its own ContactPro, which provides multiple components for omnichannel interactions. The company primarily operates within Europe but has been developing a presence in the United States.
As an official reseller of LumenVox, CCT can provide customers direct access to the entire LumenVox speech and authentication portfolio. This includes LumenVox Automated Speech Recognizer, Text-to-Speech, and Call Progress Analysis, as well as active and passive authentication and fraud detection.
"CCT has demonstrated to us time and again that they are committed to crafting solutions that meet the highest standards of customer service. Their company has an impressive resume, with the ability to serve a myriad of industries," said Edward Miller, CEO of LumenVox, in a statement. "With CCT's expertise and LumenVox's development of advanced solutions, I have no doubt that we will increase productivity and strengthen security for customers and businesses alike."