8x8 Launches Cloud Communications and Contact Center Solutions in Canada

8x8, an integrated cloud communications platform provider, today announced that 8x8 X Series and 8x8 Contact Center are now generally available in Canada through direct sales and channel partners. Canadian businesses can now run 8x8's integrated voice, video, chat, contact center, and enterprise solutions, all of which are built on an open, modern cloud technology platform.

"As part of 8x8's global expansion, we are committed to helping Canadian enterprises modernize their communications infrastructure and transform employee experience and customer engagement," said John DeLozier, senior vice president and global channel chief at 8x8, in a statement. "Our partners are a critical component for enabling this transformation and are helping companies move away from legacy, on-premises systems to cloud communications and contact center solutions."

8x8 X Series enables a mobile and remote workforce by providing a solution across desktop and mobile devices for voice, video, chat, contact center, APIs and advanced analytics.

8x8 Contact Center is a complete standalone solution including automatic call distributor, interactive voice response, digital channels, outbound dialer, reporting, customer experience analytics, quality management, speech analytics, customer surveys, and knowledgebase, all delivered on one unified, secure, and reliable platform featuring single sign-on and centralized administration. Pre-built CRM integrations let agents access and view customer data. 8x8 Contact Center also lets companies use their own PBXes or 8x8's Unified Communications as a Service (UCaaS) offering as part of 8x8 X Series.

"As a trusted advisor, companies turn to Dialogue Connect for guidance on how to enhance their employee and customer experience efforts," William Evans, president of Dialogue Connect in Montreal, said in a statement. "We are thrilled to work with 8x8 as their unique channel model combined with industry-leading cloud communications and contact center solutions will allow us to accelerate business as we help Canadian companies improve productivity and engagement as they adopt modern cloud technologies."

"The demand for cloud communications is rapidly gaining momentum in Canada as organizations look to move away from legacy on-premises based technology," Danny Rink, CEO of iTel, a British Columbia-based provider of business services, including voice, connectivity, networking, and cloud, said in a statement. "Adding 8x8 X Series and 8x8 Contact Center to our portfolio will enhance the value proposition we can deliver to companies as they migrate to the cloud."