Tata Communications, a digital ecosystem enabler, today launched DIGO, an in-network, cloud communications platform to power customer engagement for digital-first businesses.
DIGO offers a full suite of device-agnostic communications tools to bring intelligent, 360-degree human-to-everything (H2X) interactions for its users. It enables customized workflows by integrating and connecting fragmented communications channels, artificial intelligence (AI) platforms, and connectors.
DIGO offers customer engagement tools integrated with programmable building blocks, including voice, SMS, email, social messaging, video, text-to-speech, interactive voice response, chatbot, and analytics tools.
"DIGO will open a new world of communications for businesses. It is designed to offer omnichannel, fast, and intuitive user experiences in a rapidly evolving digital-first world which demands agility, acceleration, and hyperconnectivity," said Mysore Madhusudhan, executive vice president of collaboration and connected solutions at Tata Communications, in a statement. "We have already received a tremendous response from enterprises across on-demand platforms, automotive, BFSI, and healthcare sectors, to name a few. We are excited to empower CX journeys of businesses with intelligent and enhanced user interactions."