Alvaria has released Alvaria Workforce Cloud Data Access for Alvaria Workforce Cloud to help contact centers take control of their workforce data analytics.
"We are thrilled to unveil this transformative technological advancement," said Darryl Kelly, chief strategy officer of Alvaria, in a statement. "The introduction of data access represents a pivotal milestone in our product portfolio, empowering our esteemed customers to elevate their engagement levels and amplify service scalability without the need for additional manpower. Moreover, this frictionless approach to data unlocks unprecedented flexibility and enhanced employee engagement, embodying the core principles of Alvaria's strategic vision."
Alvaria Workforce Cloud Data Access offers users direct access to every data element their Alvaria Workforce Cloud system captures. In addition to standard reports, they can now define specific data elements to personalize applications and processes, optimize labor costs, manage capacity, and improve overall call center service.
Alvaria Workforce Cloud Data Access integration is tailored to each customer via cloud-neutral, industry-standard connectors and supports cloud orchestration and visualization tools.