AudioCodes' Voca Conversational Interaction Center (Voca CIC) is now certified by Microsoft as a Microsoft Teams contact center solution.
As a Microsoft Teams-native contact center, Voca CIC provides tight integration with Microsoft Teams Phone, leveraging Microsoft Teams Phone infrastructure for seamless connections and true unified communications and contact center consolidation.
When deployed on top of Microsoft Teams, Voca CIC enables every Microsoft Teams user to become a potential agent. It uses automation through visual, no-code configuration of self-service interactions, powered by data integrations and conversational AI. To provide seamless connectivity to the back office, Voca CIC allows organizations to leverage intelligent routing through Microsoft Teams' native worker activity, backed by real-time analytics.
"Voca CIC acts as a natural extension to Microsoft Teams, with the forward-thinking benefit of built-in conversational AI. The consolidation between unified communications and contact center is a growing industry trend we're observing, and Voca CIC is our perfect play to capitalize on this exciting market opportunity," said Shabtai Adlersberg, president and CEO of AudioCodes, in a statement. "The Microsoft certification for Voca CIC allows us to deepen and solidify our market penetration even further, enabling a true CX play for us in the Microsoft Teams ecosystem, while ensuring our customers with trusted reliability, security, and professional services that are on par with the most robust, successful solutions in our portfolio."