Eltropy, provider of a conversational artificial intelligence platform for community financial institutions (CFIs), has released Eltropy AI Voice Agents, an agentic AI platform that turns traditional phone systems into intelligent, autonomous voice agents.
AI Voice Agents provide natural, free-form dialogue that handles routine banking tasks end-to-end. In addition, AI Voice Agents support account services, payments and transfers, loan services, and card management through human-like conversations in multiple languages, with deep integrations across more than 10 core banking systems.
"The key difference is that our AI doesn't just understand what consumers are asking for; it actually does something about it," said Saahil Kamath, vice president of product at Eltropy, in a statement. "When someone calls to move money between accounts, they don't want to navigate through five menu options and then wait on hold. Our agentic AI authenticates them through natural conversation, processes the transfer in real-time, and confirms completion, all while sounding completely human. That's how technology moves from being a tool to becoming true infrastructure for trust, loyalty, and action."
Key capabilities of Eltropy AI Voice Agents include the following:
- Conversational AI with natural, free-form dialogue rather than menu-based interactions.
- Agentic functionality that completes tasks end-to-end, including transfers and payments.
- Core banking integrations providing real-time data access across banking systems.
- Humanized voices with natural-sounding options supporting multiple languages.
- Contextual escalation with full conversation context transferred to live agents.
- AI-driven quality monitoring with built-in scoring and automatic improvement.
- Multi-layer authentication, including voice biometrics and partner-based options.
- Prebuilt workflows supporting more than 60 percent of common CFI use cases.
"For too long, community financial institutions have been trapped by phone systems built for the 1980s not the 2020s," said Ashish Garg, co-founder and CEO of Eltropy, in a statement. "When your consumers call for something as simple as a balance check and get stuck in menu hell, that's a problem technology should have solved decades ago. Eltropy AI Voice Agents finally gives CFIs the voice intelligence they need to compete with anyone, while maintaining the personal touch and security standards that define community banking."
Eltropy AI Voice Agents integrate directly into Eltropy's Unified Conversations Platform, sharing context with other channels, including text, chat, email, and video communications. This cross-channel continuity allows consumers to start conversations in one channel and continue in another without repeating information.