Vonage has integrated its Vonage Communications APIs with ComDesign's cloud-based computer telephony integration (CTI) solution, CT-e1/SaaS. This collaboration provides SIP trunking for contact centers with access to local phone numbers in more than 65 countries.
"At ComDesign, we are committed to empowering Japanese businesses with smarter, more agile communication tools," said Kenji Terao, president and CEO of ComDesign, in a statement. "The integration with Vonage opens the door for contact centers to break traditional barriers, enabling rapid global growth without the operational complexities of heavy infrastructure."
"ComDesign's solution not only simplifies international number provisioning but also aligns closely with Japan's push for digital transformation," said Christophe Van de Weyer, president and head of business unit API at Vonage, in a statement. "By adopting a cloud-native approach, contact centers can now offer streamlined support to global customers, ensuring smoother interactions and improved customer satisfaction. Vonage is excited about the partnership and helping to position ComDesign among one of the first in Japan to deliver this level of capability."