Novelvox Adds Agent Accelerators, CTI Connectors, and Wallboards to Genesys App Foundry

NovelVox, a contact center software supplier, has launched its solutions on Genesys AppFoundry, a dedicated marketplace for customer experience solutions.

NovelVox's integrated and unified solutions for Genesys users are available under the CTI connector, Wallboard, and Agent Accelerator labels.

NovelVox's Universal Agent Accelerator is available across industries, including healthcare, retail, telecom, banking, insurance, government, and more. It is an industry-optimized agent workspace that integrates all back-end applications and databases and offers a single pane of glass view to agents.

NovelVox Universal CTI connector for Genesys Cloud, Pure Engage, and Genesys Pure Connect is an embedded computer-telephony interface within the third-party application. There is a range of integrated CTI connectors from NovelVox on Genesys AppFoundry, including Epic, ServiceNow, Zendesk, Salesforce, Freshdesk, Microsoft Dynamics CTI connector, and more. CTI connector for Genesys includes click-to-dial, CRM screen transfer, configurable speed dials, enhanced reporting and call logging, smart dialing, agent performance stats, and more.

NovelVox iVision Wallboards and Agent Dashboards offer a 360-degree view of agent/team performance.

"We are excited about the launch of the NovelVox product line over Genesys AppFoundry. We were looking forward to this premium partnership for quite some time. Now NovelVox products are seamlessly accessible to the Genesys market," said Amit Gandhi, CEO of NovelVox and CXInfinity, in a statement. "The next-generation integrated solution will help businesses improve operational performance in no time with improved [first-contact resolution] and reduced [average handling time]."