Nextiva Launches Cloud Contact Center Suite

Nextiva, a cloud communications company, today launched Nextiva Contact Center, a cloud-based offering.

Integrated with Nextiva Phone System, Nextiva Contact Center enables organizations to engage with customers across channels and gives agents collaboration tools.

"Customer expectations have never been higher, and businesses need tools that empower them to know, understand, and remember their customers," said Tomas Gorny, Nextiva's CEO, in a statement. "Nextiva has helped thousands of companies enrich their customer experience through voice and digital communications. The launch of Nextiva's cloud contact center offering reinforces our commitment to help companies create exceptional customer experiences.

Nextiva's integrated suite of applications includes blended inbound and outbound, workforce management, workforce optimization, intelligent virtual agents, CRM integrations, skills-based or dialed routing, interactive voice response (IVR), and orchestration of customer communication across voice, email, SMS, webchat, video, and social media.