8x8, a cloud communications platform provider, has entered into a strategic distribution agreement with SYNNEX, a provider of distribution, systems design, and integration services for the technology industry.
Under the terms of the agreement, 8x8 will provide access to 8x8 XCaaS (eXperience Communications as a Service) to SYNNEX's community of value-added resellers, managed service providers, and system integrators. 8x8 XCaaS includes cloud-native contact center, voice, team chat, and meetings capabilities in a single-vendor solution for employee communications, collaboration, and customer engagement.
SYNNEX has added the 8x8 integrated Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) product to its technology portfolio.
"As more businesses migrate to cloud-based communication and collaboration solutions, it's crucial our resellers deliver integrated UCaaS and CCaaS tools to improve both customer and employee experiences," said T.J. Trojan, senior vice president of product management at SYNNEX, in a statement. "Together, SYNNEX and 8x8 will better enable our partners to drive a more fluid migration to a better communications experience through a single, efficient platform."
"As one of the only cloud communications providers offering a resell route to market through a leading distributor such as SYNNEX, this partnership will be instrumental for our next phase of channel success," said Bobby Hall, global vice president of channel sales at 8x8, in a statement. "VARs are an essential guide to organizations undergoing digital transformation as they move off of legacy on-premises communications and customer engagement systems. SYNNEX's partner community will be able to capitalize on a major growth opportunity by offering a single cloud communications and contact center solution with 8x8 XCaaS."
As one of Microsoft's largest partners, SYNNEX resellers will also be able to offer the 8x8 Voice for Microsoft Teams direct routing solution as well as the 8x8 Contact Center for Microsoft Teams solution, which is certified by Microsoft, to customers through a single distribution partner.