Mutare, a voice security solutions provider, has partnered with Webex by Cisco, a provider of collaboration technologies for customer and employee experiences, to deliver Mutare Voice Traffic Score (VTS), delivering real-time call reputation intelligence for Webex by Cisco customers.
As a Certified Call Reputation Provider for Webex, Mutare empowers organizations to automatically block, challenge, or allow inbound calls based on risk of nuisance and nefarious traffic.
"Voice Traffic Score brings measurable intelligence to a threat vector that has historically been ignored," said Brian McDonald, director of product development at Mutare, in a statement. "Webex customers can now make real-time, data-driven decisions to protect users from unwanted and malicious voice traffic, a critical advancement in defending the enterprise voice channel."
The Mutare Voice Traffic Score provides real-time analysis of inbound calls, assigning each a dynamic risk score on a 0–5 scale. This allows customers to establish automated responses, including the following:
- Allow: The automatic approval of inbound calls that have received a high Score, indicating strong caller legitimacy and minimal risk.
- Challenge: >The verification process applied to inbound calls that receive a moderate Score, indicating uncertain, questionable legitimacy.
- Block: The automatic rejection of inbound calls that have received a low Score, indicating a high likelihood of fraud, spoofing, or other malicious intent.
Voice Traffic Score integrates directly with Webex Calling, leveraging a mutually validated API connection that provides instant, continuous scoring of inbound calls. The solution is part of Mutare's broader Voice Security portfolio, which includes the multi-layered Voice Traffic Filter for unified communications and contact center environments.
Webex customers can activate Voice Traffic Score directly within the Webex Control Hub by activating the Caller Reputation Service.
"Ease of adoption was a top design priority," McDonald added. "With Webex Control Hub integration, Webex customers can deploy Voice Traffic Score with little fuss and quickly establish enterprise-class protection for their critical voice channel."