RingCentral Upgrades Keep Calls Coming In

RingCentral, a provider of cloud communications, collaboration, and contact center solutions, today launched RingCentral Persist, which enables enterprise customers to maintain communications services in case of an Internet failure.

With RingCentral Office, RingCentral Persist provides advanced cloud capabilities and site resiliency in the event of an Internet outage. Communications capabilities, including making and receiving calls and emergency calling, remain available at affected sites. 

"Business continuity and safety are paramount in enterprise environments," said Jose Pastor, senior vice president of product management at RingCentral, in a statement. "RingCentral Persist enables customers to continue communications even during an Internet outage. In addition, to simplify deployment and ongoing support for IT administrators, RingCentral Persist is easy to provision and manage through the RingCentral service portal."

RingCentral has also expanded its open platform with RingCentral Embeddable, enabling developers to embed communications into their enterprise applications, and its API library with new e-Discovery and message retention APIs.

With RingCentral Embeddable, developers can now integrate communications and collaboration capabilities into their enterprise application workflows. In addition, the new APIs will give developers direct access to communication information related to voice, SMS, fax, account configuration, and communications data for RingCentral customers.

"Today's global, mobile, and distributed enterprise workforce is inundated with multiple applications that cause unwarranted distractions by having to toggle between applications," said Kira Makagon, executive vice president of innovation at RingCentral, in a statement. "With the new RingCentral Embeddable and open APIs announced today, enterprise customers can embed communications into their business-critical applications and enable their workforce to be more productive."

RingCentral Embeddable's capabilities include account record screen pop with inbound call, click-to-dial, click-to-SMS, access to softphone settings, messages, and call history.

The new APIs include E-Discovery, allowing administrators to generate reports of all messages, including data, such as SMS, chat, MMS, voicemail, and fax, and track them by user for additional enterprise legal and compliance guidelines; and message retention, which enables administrators to extract messages that can be used for additional compliance and data retention requirements.

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The integration aims to help users better manage digital customer interactions.

Posted April 09, 2019