"Today's global, mobile, and distributed enterprise workforce is inundated with multiple applications that cause unwarranted distractions by having to toggle between applications," said Kira Makagon, executive vice president of innovation at RingCentral, in a statement. "With the new RingCentral Embeddable and open APIs announced today, enterprise customers can embed communications into their business-critical applications and enable their workforce to be more productive."
RingCentral Embeddable's capabilities include account record screen pop with inbound call, click-to-dial, click-to-SMS, access to softphone settings, messages, and call history.
The new APIs include E-Discovery, allowing administrators to generate reports of all messages, including data, such as SMS, chat, MMS, voicemail, and fax, and track them by user for additional enterprise legal and compliance guidelines; and message retention, which enables administrators to extract messages that can be used for additional compliance and data retention requirements.