NovelVox, a provider of contact center agent desktops, has launched the Credit Union Unity series of products.
The Credit Union Unity series has ready integration with Jack Henry Associates applications, Fiserv DNA Core, Symitar Episys Quest with Cisco Finesse, and Avaya contact centers. It comes in three plans—Credit Union Unity Lite, Credit Union Unity Plus, and Credit Union Unity Advance. Each comes with an exclusive screenpop feature that lets contact center agents get caller information prior to answering calls.
"With the launch of Credit Union Unity, we have taken a significant step forward into this very promising and crucial market of credit union contact centers. Regardless of which industry you are in, in order to keep up with the rising market expectations, it is crucial that you keep both your members' and agents' journeys efficient, effective, and personalized," said Amit Gandhi, CEO of NovelVox, in a statement. "We are pleased to bring in new capabilities and technologies built exclusively for credit union contact centers that will prove to be a game-changer. It will let you redefine CX and earn member loyalty by competing with emerging market trends and demands."
Credit Union Unity can be equipped with dedicated supervisor desktops that enable supervisors to monitor agents in real time and barge in on calls when necessary. It also offers advanced iVision wallboards that provide access to real-time performance in the contact center.