AnswerNet, a contact center provider, has completed the Service Organization Control (SOC) 2 Type II audit by I.S. Partners and been certified for compliance.
I.S. Partners provides SOC audits and IT assurance services nationwide. The SOC 2 audit is designed to assure that AnswerNet adheres to the standards set by the American Institute of Certified Public Accountants (AICPA) regarding data security.
The SOC 2 examination relies on the service organization designing and operating their controls to meet the Trust Services Principles of Security, Availability, Processing Integrity, Confidentiality, and Privacy. I.S. Partners was able to assure AnswerNet's customer relationship solutions system for inbound, outbound, and automated call center solutions were protected.
"Our SOC 2 Type 2 certification demonstrates our dedication to ensuring the utmost secure contact center services," said Gary Pudles, CEO and president of AnswerNet, in a statement. "In today's environment, we want our clients to feel confident with the security behind our system and service offerings."