Touchpoint One Launches A-GAME Contact center Gamification Challenges

TouchPoint One, a provider of employee engagement and performance management solutions for contact centers, launched A-GAME Hoops and Tiki Beach performance gamification challenges. A-GAME Hoops brings college and pro basketball tournament madness into the contact center. A-GAME Tiki Beach is a tropical paradise-themed, island-hopping quest for surf, sun, and achievement.

"Maintaining a metrics-based performance strategy doesn't have to be boring, risky, or complicated," said Greg Salvato, CEO of TouchPoint One, in a statement. "Decision-makers concerned that gamification is yet another burdensome, siloed system will appreciate A-GAME's complete integration with the Acuity Contact Center Performance Management (CCPM) platform as well as how it enables senior managers to participate directly in the fun. Effective gamification is a natural extension of enlightened performance management, and TouchPoint One continues to lead in the development of innovative performance management solutions with a proven record of delivering extraordinary business results."

A-GAME offers the following capabilities:

  • Game scoring integrated with core business metrics and performance goals.
  • Limitless themes, including Gridiron/football, Goalz/soccer, Hoops/basketball, Tiki Beach, Dragons, and even custom themes.
  • Integrates siloed business systems data and generates actionable intelligence via out-of-box and customized dashboards and reporting to all stakeholders.
  • Xtreme - VIP fantasy league enables direct participation by senior leadership.
  • Customizable online personas, peer-level recognition/encouragement.
  • Individual, team and league leaderboards, rankings, badges, trophies, awards, statistics, and trends displayed in real time via role-controlled dashboards.
  • Messaging and chat that give employees direct access to alerts, notifications, surveys, coaching, quizzes, and more.

A-GAME integrates with existing systems and data and scoring is based on any combination of key performance indicators or balanced score. Game duration can be aligned to calendar weeks or pay periods and season length is completely configurable. Cloud or on-premise apps, spreadsheets, data warehouses and more combine with data generated via A-GAME's native employee engagement and workflow and optimization modules.

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A-Game Flex enables contact center supervisors to design and deploy behavior and KPI-based gamification initiatives in minutes.

Posted July 30, 2020