NICE inContact Partners with NEC Australia

NICE inContact has partnered with NEC Australia to deliver NICE inContact CXone, the company's cloud customer experience platform, throughout Australia.

NICE inContact CXone combines omnichannel routing, analytics, workforce optimization, automation, and artificial intelligence on an open cloud foundation.

"NICE inContact CXone was selected as it provides the best of both contact center and workforce engagement with omnichannel routing capability," said Jim Chryssikos, national solutions manager at NEC Australia, in a statement. "We're passionate about delivering the highest quality customer service to small, mid-sized, and enterprise markets, and our extensive research showed NICE inContact CXone as being the best possible product for the mid-sized market."

"We're excited to partner with NEC Australia given their strength in the market and shared commitment to helping companies of all sizes achieve their business goals," said Paul Jarman, NICE inContact's CEO, in a statement. "Together we will provide a unified, complete cloud customer experience platform in CXone that powers exceptional customer experiences in today's modern digital economy."