8x8, an integrated cloud communications platform provider, today announced enhanced cloud connectivity and reliability capabilities in Canada, providing Canadian organizations with business resilience and data sovereignty adherence.
Leveraging 8x8 Global Reach technology, Canadian organizations can further strengthen employee communications and customer engagement across a distributed workforce using 8x8 XCaaS (eXperience Communications as a Service), which includes fully integrated cloud contact center, voice, video meetings, team chat, and CPaaS APIs and embeddable apps. Organizations relying on Microsoft Teams for collaboration can also use the 8x8 Voice for Microsoft Teams direct routing solution and 8x8 Contact Center for Microsoft Teams.
"For many organizations in Canada, data sovereignty is a huge roadblock to choosing the products and services their organization requires," said Hunter Middleton, chief product officer of 8x8, in a statement. "With our enhanced global infrastructure and capabilities, Canadian organizations can rest easy knowing their employees can communicate and engage customers securely while remaining compliant."
"8x8 XCaaS provides Canadian organizations the benefit of an empowered modern communications experience," said Michael Carnevale, manager of product and partner solutions at CDW Canada, in a statement. "Our partners and their customers can rest assured knowing that they will experience improved employee productivity, delighted customers, and deeper insights for smarter decisions and a more agile organization."
"We found ourselves challenged in managing our distributed workforce, not only because of a lack of resilience and stability of the calls, but also because of a lack of reporting and analytics capabilities required within our organization," said Alex Paré, network specialist at Decathlon Canada, in a statement. "8x8 XCaaS allows our workforce to communicate, collaborate, and engage with colleagues and customers from anywhere in a reliable and flexible manner, allowing us complete visibility and insights to provide exceptional customer experiences."