LiveVox, a provider of cloud-based customer service and digital engagement tools, has launched the SmartStart Program, a portal that gives customers quicker access to essential LiveVox applications, including customer engagement channels such as voice, SMS, email, and chat, as well as interactive voice response (IVR) capabilities and managerial reporting.
"Contact center leaders need to evaluate and adopt new technologies to help them on the path toward digital transformation, but they have often found their journey weighed down by painful and lengthy implementation processes," said Louis Summe, CEO of LiveVox, in a statement. "We developed the LiveVox SmartStart Program based on more than 20 years of curated best practices and industry standards. This launch is an opportunity for our customers to more quickly take advantage of emerging technology, like AI, to power digital customer experience improvements, optimize operations, and deliver better outcomes.
"Our mission is to deliver the most comprehensive, integrated, and advanced solution in the market. Implementation and adoption should not be a barrier," Summe continued. "LiveVox is dedicated to removing obstacles that stand between contact center agents and the experience they should deliver to customers. The SmartStart Program is helping deliver innovation with reduced risk."