Salesforce Desk.com Support Center Now Includes Video for Better Customer Service



Salesforce.com has released the next generation Salesforce Desk.com Support Center that includes Video Support Center, enabling companies to deliver improved self-service support.

With the Desk.com Video Support Center, companies can add video content from any of the leading video platforms to their online customer service strategy to empower customers to find instant, visual access to help.

The new Desk.com Video Support Center includes:

  • Rich Video Content in a Click: With new embedded video support companies can now deliver more value to customers and agents, all in a click to transform customer service assets beyond simple text support articles.
  • Custom Help Center Design Templates: New responsive templates allow agents to quickly and easily create video help centers in a few clicks that reflect the company's unique brand and can be accessed from any device, at any time.
  • Advanced Knowledge Reports: Customer service managers now have new reports and metrics, including video performance, within business insights to ensure support teams are deploying the best content for case resolution paired with the most relevant self-service assets available to customers.

In addition, Desk.com customers with a subscription to Vimeo PRO can now embed its HD video player anywhere without disruptive advertising to get in the way of self-service support. Customers will be able to completely customize the player to meet their business needs and use its advanced statistics to understand which videos are most successful according to parameters such as video engagement and country.

Salesforce Desk.com is now generally available with pricing starting at $30 per month, per agent. Desk.com Video Support Center is included with the Desk.com subscription.

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Posted October 27, 2017