eGain to Acquire Exony to Add Contact Center Management and Voice Analytics



eGain, a provider of  customer engagement solutions has signed a definitive agreement to acquire Exony Limited, a U.K.-based contact center software provider for $16.1 million. The acquisition extends eGain's platform with contact center management, reporting and analytics capabilities.

Fortune 500 companies and global service providers use Exony solutions to consolidate contact center infrastructure seamlessly, manage operations and improve customer experience. Exony solutions are used by over 80 clients with contact center operations across 34 countries.

"Enterprises want to implement omnichannel capabilities as they consolidate contact centers," said Ashu Roy, eGain CEO, in a statement. "Together, we will help clients take the effort out of omnichannel. The combination gives us increased scale and creates new opportunities to accelerate growth."

"We are pleased to join the eGain team and see strong synergies in our combined voice and digital platform," said Rex Dorricott, Exony CEO, in a statement. "Moreover, both eGain and Exony are successful SolutionsPlus partners of Cisco. Working as one, we will deliver even more innovative solutions to the Cisco ecosystem."