Calabrio ONE Now Available via Avaya DevConnect Select



Calabrio, a provider of contact center workforce optimization and analytics software, announced that its Calabrio ONE suite of integrated call recording, quality management, workforce management, analytics and performance management software will be sold through Avaya through the Avaya DevConnect Select Product Program.

Calabrio ONE products offered through the program have been compliance-tested for compatibility with Avaya Call Management System and Avaya Aura Application Enablement Services. By integrating with an Avaya platform, Calabrio ONE helps enable organizations to plan, analyze and continuously improve contact center performance to strengthen customer loyalty, increase efficiency, and grow revenue.

Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates call recording, quality management, workforce management, speech, desktop and text analytics, performance-based dashboards and reporting. Calabrio ONE delivers optimal value when implemented as a suite, but stand-alone components can be purchased individually.

Ordering through the select product program is available in the U.S., Canada, Mexico, the EU, select countries in EMEA and Asia Pacific, and is expected to expand to other countries in 2014 to 2015.