Presence Technology, a provider of multichannel contact center solutions, has partnered with Interactive Connect, a voice and data managed services and solutions provider, to expand its professional services capabilities to business customers. Interactive Connect will also serve as a value added reseller for Presence.
“Delivering a multichannel contact center solution that uniquely addresses the evolving needs and technological challenges of today's contact centers is critical,” said Mike Mandato, executive vice president, North America, Presence, in a statement. “Not only are the folks at Interactive Connect seasoned delivery and implementation experts in the computer telephony field, they are experts within the contact center space. By utilizing their technology services, expertise and our software, the end result is a robust solution that can be customized to your business needs.”
The partnership will serve as an extension of Presence Technology's professional services capabilities, giving customers more flexibility with the configuration and implementation of their Presence solution and further enhance Interactive Connect's product portfolio.