Capgemini, providers of consulting, technology and outsourcing services, announced the availability of Integrated Procurement and All-Channel Experience solution, inPACE for NetSuite . The new offering helps retailers run more effective multichannel commerce processes by integrating their transaction, fulfillment, merchandise planning and order orchestration functions.
Capgemini’s inPACE solution is designed to help businesses gain cohesive planning and supply-demand management capabilities powered by NetSuite so they can connect multichannel touch points and create a unified process that promotes long-term customer loyalty and satisfaction. The solution runs on an agile, cloud-based infrastructure, beneficial for organizations facing increasingly competitive conditions and high consumer expectations for mobile commerce and order and delivery responsiveness.
As organizations invest in their all-channel customer selling experience, the ability to create a fully integrated back- and front-end system that seamlessly combines the fulfillment process with e-commerce has become more challenging. Bringing together traditionally disparate business functions is critical to ensuring a consistent all-channel customer experience.
By leveraging NetSuite’s SuiteCloud Development Platform , Capgemini’s inPACE solution provides organizations with a single view of their business and customers, a complete solution integrating multichannel and multi-location business functions. The solution’s infrastructure enables companies to quickly respond to market and customer demands while avoiding additional costs associated with an on-premise system.
“Multichannel commerce requires seamless purchasing processes, which is most efficiently supported by a cloud-based infrastructure and connected systems that integrate the most critical supply management functions,” said Vikrant Karnik, senior vice president and head of sales, Enterprise Cloud Services, Capgemini North America, in a statement. “This collaborative offering with NetSuite is not only beneficial to internal processes, but also to the brand itself by facilitating a consistent and reliable customer experience every time.”