Zappix has expanded its visual IVR authoring tool with integrated Voice IVR and Visual IVR scripting and functionality in a single system. The new authoring tool lets developers build full cloud IVR and Mobile Visual IVR and write once and deploy on multiple platforms, including voice cloud IVR and mobile platforms simultaneously.
The Visual IVR authoring tool now supports Plivo Voice XML and Twilio TwiML voice authoring language. It had already supported VXML 1.0 and 2.0.
With this new release, Zappix clients have support for dynamic templates and external APIs used to customize voice prompts. Each voice XML can be further customized by high-level JS scripting available at each menu node. With Zappix drag-and-drop UI support, it’s easy to build, modify, and switch between providers while keeping all existing work intact.
"I'm excited by the tremendous new capability to author a Voice and Visual IVR from the same tool," said Avner Schneur president and CEO of Zappix, in a statement. "The Zappix smartphone Visual IVR suite became much more powerful with that addition. It now provides companies the ability to build a very strong Cloud IVR solution together with the Visual IVR self-service and omnichannel access – such as telephony (phone calls), mobile forms, videos, images, PDFs, email, text messaging (SMS), web and social media. And, the Zappix suite tracks all interactions on the platform; giving the companies valuable data on their customers’ interactions with the voice channel, social media, or self-service options, thereby allowing analysis of cross-channel consumer behavior, trend identification, and consumer satisfaction measurement."