Bright Pattern has integrated its omnichannel cloud contact center software with Next Caller.
When a call comes into the Bright Pattern contact center software, if there is no prior contact information in the CRM, Next Caller will screen pop data from its database. The data in the Next Caller database can be used for real-time identification, interactive voice response routing decisions, improving CRM data, and creating a more personalized customer experience.
"Every year, consumers rank waiting on hold and spelling or repeating information as their top two frustrations when calling a business," said Sam Espinosa, senior vice president of marketing at Next Caller, in a statement. "We reinvented Caller ID to make life easier on the caller, the agent, and the entire telephony operation. For Bright Pattern clients doing business over the phone, get ready to enjoy an exciting upgrade."
"Next Caller is one of the many integrations we plan to bring our customers in 2017," said Konstantin Kishinsky, CEO of Bright Pattern, in a statement. "The Next Caller integration will bring caller ID business intelligence into our 5.0 product release and help our customers build better relationships with their prospects and consumers."