Calabrio Acquires Symmetrics



Calabrio, a provider of customer engagement and analytics software, has acquired Symmetrics, a provider of business intelligence solutions, further driving its growth in customer and employee engagement by combining visual reporting, analytics, and data management with its workforce optimization (WFO) suite. Financial terms of the transaction were not disclosed.

Symmetrics enables access and integration of data from multiple supporting systems, including omnichannel routing systems, workforce management, customer relationship management, voice analysis, human resource management systems, and custom-built applications. The platform provides customer-specific performance management measurement.

"Placing the user at the center of the product experience always has been our priority, and that includes leveraging data in a way that has a direct, positive impact on the customer and employee," said Tom Goodmanson, president and CEO of Calabrio, in a statement. "This acquisition directly aligns with that approach. Symmetrics has delivered a cloud-based, visual reporting platform that makes customer data impactful for the entire organization. We're thrilled to welcome this talented group to the Calabrio team and look forward to introducing customers to this unrivaled reporting and analytics solution."