MiaRec, a call recording and contact center performance management solutions provider, today announced that its MiaRec Call Recording software is compliant with key customer engagement solutions from Avaya.
MiaRec call and screen recording has passed compliance-testing by Avaya for compatibility with Avaya Aura Communication Manager 7.0, Avaya Aura Session Manager 7.0, and Avaya Session Border Controller for Enterprise (SBCE) 7.1.
The MiaRec application integrates with the Avaya Aura Platform via SIPREC interface on the Avaya SBCE, providing centralized call recording for multisite and cloud environments. MiaRec software can be deployed on premises within an enterprise network, as well as in a cloud environment within the service provider network. MiaRec’s multitenant architecture allows communications service providers to complement the Avaya cloud offering with advanced call recording and call analytics services for their customers.
"At MiaRec we are continually focused on delivering innovative technologies to help our customers meet compliance requirements and provide excellent customer service. Together, the Avaya Aura Platform and MiaRec call recording and quality management solutions make a powerful offering for communication service providers looking to implement cloud solutions for their end-user customers," said Gennady Bezko, CEO of MiaRec, in a statement
MiaRec is a Technology Partner in the Avaya DevConnect program. As a Technology Partner, MiaRec can submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to add capabilities to their networks without having to replace their existing infrastructures.
"By offering compliance testing to innovative companies like MiaRec, Avaya helps ensure businesses will benefit from fully interoperable solutions for maximum business results," said Eric Rossman, vice president of developer relations at Avaya, in a statement.