Virtual Hold Technologies Partners with Voxai


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Virtual Hold Technology (VHT) has partnered with Voxai Solutions, a contact center consulting and managed services provider, to bring omnichannel expertise and callback options to contact centers across the hospitality, energy, government, and finance industries.

Voxai clients can now add advanced callback functionality to their contact center, giving customers the option to receive a callback instead of waiting on hold. Customers can request a callback from the voice, online/web, mobile/SMS or other channels, such as cable or gaming systems.

"Today's consumers channel hop to interact with brands but want seamless transitions. Making a connection appear seamless, however, depends on the right technology," said Wes Hayden, CEO of Virtual Hold Technology, in a statement. "Our partnership with Voxai gives more businesses the opportunity to make those connections possible. VHT solutions provide a robust package that tracks customers as they move across channels, offers callback from anywhere, and provides representatives the context behind a customer’s journey."

"VHT has become a critical part of the superior customer experience that Voxai creates for companies so they can win and retain customer loyalty," said Sunil Rudraraju, CEO of Voxai Solutions, in a statement. "Voxai manages many high-profile customer contact centers. VHT's highly available solutions, in addition to their broad omnichannel functionality, were the deciding factors in confirming our partnership. We look forward to incorporating VHT's omnichannel solutions into more of our accounts."