VoiceFoundry, a provider of cloud-based contact center solutions, has joined the Freshdesk Marketplace ecosystem to deliver a CTI connector to link voice calls to the Freshdesk help desk ticketing solution.
Based on the Amazon Connect platform, the CTI connector enables companies to integrate VoiceFoundry voice solutions and Freshdesk support ticketing systems. Agents can instantly view caller information using a CTI screen pop with contact info, service history, ticket ID or simply to open up a new ticket.
"Freshdesk is focused on helping customers deliver exceptional customer service. Our work with the VoiceFoundry supports that mission. The Amazon Connect integration provides a new way for customers to integrate our help desk software with an innovative contact center solution," said Francesco Rovetta, vice president of alliances and distribution at Freshdesk, in a statement. "The VoiceFoundry team has been a pleasure to work with, and we look forward to continuing this relationship in the future."
"We are focused on partnering with providers who share our same vision for creating exceptional customer experiences. Freshdesk brings an innovative approach to integrating with partners in order to deliver voice with a comprehensive help desk solution to growing businesses. We are proud to participate in the Freshdesk Marketplace and deliver a CTI Connector that delivers real value to customer interactions," said John Marino, CEO of VoiceFoundry, in a statement.